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Author Topic: Canon Dslr rma best and worst in the industry  (Read 1000 times)

Online Soullessone21

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Canon Dslr rma best and worst in the industry
« on: October 23, 2014, 04:30:11 PM »
Recently I got a dslr for free. It would not power on (eos t4i) I took it apart could not find any physical damage.

I saw canon had a decent online support. Emailed in and even though I was not the original owner they offered a $145 repair or replacement if I shipped it in.

So that's just what I did. Taxes and shipping $166.
I tracked and saw they got it two weeks ago. Waited 1 week and called as online it said "not recieved" the girl on the phone took the time and hunted it down herself. She escalated the repair and yesterday they said the problem was with the main board. Today they replaced pretty much the entire camera and did a massive cleaning, new mirrors and new body. They shipped at lunch and setup puro next day 9 am.  Puro called and confirmed that I would have my package around 9 tomorrow :).

Great outcome but here's where the worse part comes in. If I had not called the girl made it clear that my shipment was near the recycling bin and would of been recycled.

All and all could of been worse could of been better but I am very happy with the outcome.

-Soul
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Offline Grampa

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Re: Canon Dslr rma best and worst in the industry
« Reply #1 on: October 28, 2014, 05:01:21 PM »
LOL

Wow... Canon even treats products manufactured by themselves as junk!!!
j/k I shoot with all brands, and love/hate them all equally.

Glad to hear this ended well!!!
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Re: Canon Dslr rma best and worst in the industry
« Reply #1 on: October 28, 2014, 05:01:21 PM »

Online Soullessone21

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Re: Canon Dslr rma best and worst in the industry
« Reply #2 on: October 28, 2014, 07:44:12 PM »
LOL

Wow... Canon even treats products manufactured by themselves as junk!!!
j/k I shoot with all brands, and love/hate them all equally.

Glad to hear this ended well!!!

I am happy with how it turned out, they were pretty good and I love this camera cant wait to learn to use it and get some new lenses, got like 10 reviews that need to be done before xmas
Real Hardware Reviews is always accepting guest reviewers, email me if your interested.


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